Professional Experience

Fleet Dispatcher

Ports Petroleum Company, Inc. | Wooster, OH

Fleet dispatcher for one of Ohio’s leading petroleum distributors, coordinating tank-truck deliveries to retail fueling locations and commercial accounts across the region. Managed real-time driver assignments, route sequencing, and load planning to keep stations supplied and trucks moving safely and on schedule.

Key Responsibilities:

• Dispatched the petroleum tank-truck fleet for daily fuel deliveries across Ohio
• Coordinated driver schedules, hours-of-service compliance, and load assignments
• Monitored inventory needs at retail and commercial accounts to prevent run-outs
• Maintained real-time communication with drivers, terminals, and customer locations
• Applied DOT and hazmat-transport compliance standards to every dispatch decision

Dispatcher

Patterson Specialty Services | Waynesburg, OH

Coordinated dispatch for a fleet of oil and water trucks supporting industrial clients throughout Ohio. Balanced tight delivery timelines with strict DOT compliance, safety standards, and equipment availability.

Key Responsibilities:

• Directed real-time logistics for 20+ field units daily
• Implemented digital scheduling tools improving on-time delivery by 18%
• Created a rapid-response protocol reducing downtime during equipment failures
• Recognized by management for exceptional communication and customer focus

Dispatcher

Ohio Turnpike and Infrastructure Commission | Berea, OH

Dispatched emergency and maintenance teams across the Ohio Turnpike system, managing CAD documentation, incident reporting, and interdepartmental communications along 241 miles of roadway.

Key Responsibilities:

• Coordinated maintenance and public-safety responses along 241 miles of Turnpike
• Maintained real-time data integrity for all active calls and repairs
• Assisted in continuous-improvement initiatives optimizing traffic-flow response
• Commended for calm professionalism during multi-incident weather events

Dispatcher

Kimble Recycling & Disposal | Canton, OH

Managed logistics and daily scheduling for 13+ commercial drivers across multiple counties, balancing customer service with operational efficiency.

Key Responsibilities:

• Reduced missed-route occurrences by 30% through proactive scheduling
• Introduced GPS-based tracking increasing dispatch accuracy and transparency
• Trained new staff on customer-service protocols and routing systems
• Supported management in balancing customer service with operational efficiency

Administrative Coordinator (On Call)

Independence of Portage County | Ravenna, OH

Provided administrative and HR support for staff scheduling, data management, and communications for an on-call support organization.

Key Responsibilities:

• Streamlined internal call-handling and document-filing processes
• Assisted supervisors in coordinating staff training and performance reviews
• Improved team accountability through centralized record-keeping

911 Emergency Dispatcher

City of North Royalton | North Royalton, OH

Operated in a high-intensity 911 communications center, dispatching police, fire, and EMS units and providing continuous updates to first responders.

Key Responsibilities:

• Processed 3,000+ emergency calls annually with exceptional accuracy
• Prioritized critical incidents while maintaining composure under pressure
• Provided continuous updates to first responders ensuring optimal resource use
• Earned internal commendation for professionalism and reliability

Earlier Experience