Professional Experience

Senior Dispatch Coordinator

Emergency Services & Municipal Operations | Ohio

Lead dispatcher managing critical emergency communications and municipal infrastructure support. Coordinate multi-agency response efforts, optimize resource allocation, and maintain operational readiness during high-pressure situations.

Key Achievements:

• Managed 24/7 emergency dispatch operations serving multiple jurisdictions
• Coordinated responses to over 10,000+ emergency calls with zero critical errors
• Implemented communication protocols that reduced response times by 15%
• Mentored 8+ junior dispatchers in emergency procedures and best practices
• Maintained 99.9% uptime for critical communications systems

Fleet Dispatch Specialist

Industrial Transport & Logistics | Ohio

Coordinated commercial fleet operations for industrial transport company managing heavy equipment and material delivery across Ohio. Optimized routes, maintained driver communication, and ensured compliance with DOT regulations.

Key Achievements:

• Managed daily operations for fleet of 45+ commercial vehicles
• Reduced fuel costs by 12% through strategic route optimization
• Achieved 98% on-time delivery rate across 5,000+ shipments annually
• Implemented GPS tracking system improving fleet visibility and efficiency
• Maintained zero DOT violations through meticulous compliance management

Municipal Operations Dispatcher

Public Works & Utilities | Ohio Municipality

Provided dispatch support for municipal public works department including water, sewer, roads, and maintenance operations. Coordinated emergency repairs, scheduled routine maintenance, and managed after-hours emergency response.

Key Achievements:

• Coordinated dispatch for 30+ municipal vehicles and equipment units
• Managed after-hours emergency response reducing infrastructure downtime by 25%
• Developed scheduling system improving crew utilization and project completion rates
• Served as primary communication liaison between public works and residents
• Maintained detailed records supporting municipal reporting and planning initiatives

Emergency Communications Dispatcher

Fire & EMS Services | Ohio

Entry to mid-level dispatcher for fire department and emergency medical services. Received emergency calls, dispatched appropriate units, and maintained communication throughout incident response. Foundation training in emergency protocols and crisis management.

Key Achievements:

• Processed 3,000+ emergency calls annually with exceptional accuracy
• Maintained composure during high-stress situations including multi-casualty incidents
• Earned "Dispatcher of the Year" recognition for outstanding performance
• Completed advanced training in emergency medical dispatch protocols
• Built foundation in CAD systems and multi-line communications