Christine Clark

Professional Dispatcher — Emergency Services • Fleet • Logistics

278 Victor Avenue, Cuyahoga Falls, Ohio 44221  •  216-965-8147  •  Sistine2004@gmail.com  •  ChristineBango.com

Professional Summary

Dynamic and detail-driven dispatching professional with more than 15 years of progressive experience coordinating emergency, municipal, and industrial operations across Ohio. Recognized for exceptional judgment, calm decision-making under pressure, and precision in multi-agency coordination. Combines advanced communication skills with deep operational insight to ensure safety, efficiency, and compliance in every environment—from 911 command centers to oil-field logistics. Known among peers as “the gold standard in dispatch coordination,” trusted by field personnel, supervisors, and executives alike for her reliability, leadership, and operational excellence.

Core Competencies
Emergency & Non-Emergency Dispatch Fleet & Route Optimization Public Safety Communications CAD & GPS Systems Crisis & Incident Management DOT & Regulatory Compliance Team Leadership & Training Customer Service & Problem Resolution Report Writing & Documentation Cross-Agency Collaboration

Professional Experience

Fleet Dispatcher

Ports Petroleum Company, Inc. | Wooster, OH

November 2025 - July 2026
  • Dispatched the petroleum tank-truck fleet for daily fuel deliveries across Ohio
  • Coordinated driver schedules, hours-of-service compliance, and load assignments
  • Monitored inventory needs at retail and commercial accounts to prevent run-outs
  • Maintained real-time communication with drivers, terminals, and customer locations
  • Applied DOT and hazmat-transport compliance standards to every dispatch decision

Dispatcher

Patterson Specialty Services | Waynesburg, OH

April 2025 - October 2025
  • Directed real-time logistics for 20+ field units daily
  • Implemented digital scheduling tools improving on-time delivery by 18%
  • Created a rapid-response protocol reducing downtime during equipment failures
  • Recognized by management for exceptional communication and customer focus

Dispatcher

Ohio Turnpike and Infrastructure Commission | Berea, OH

July 2024 - March 2025
  • Coordinated maintenance and public-safety responses along 241 miles of Turnpike
  • Maintained real-time data integrity for all active calls and repairs
  • Assisted in continuous-improvement initiatives optimizing traffic-flow response
  • Commended for calm professionalism during multi-incident weather events

Dispatcher

Kimble Recycling & Disposal | Canton, OH

June 2022 - April 2023
  • Reduced missed-route occurrences by 30% through proactive scheduling
  • Introduced GPS-based tracking increasing dispatch accuracy and transparency
  • Trained new staff on customer-service protocols and routing systems
  • Supported management in balancing customer service with operational efficiency

Administrative Coordinator (On Call)

Independence of Portage County | Ravenna, OH

February 2019 - October 2021
  • Streamlined internal call-handling and document-filing processes
  • Assisted supervisors in coordinating staff training and performance reviews
  • Improved team accountability through centralized record-keeping

911 Emergency Dispatcher

City of North Royalton | North Royalton, OH

February 2012 - July 2016
  • Processed 3,000+ emergency calls annually with exceptional accuracy
  • Prioritized critical incidents while maintaining composure under pressure
  • Provided continuous updates to first responders ensuring optimal resource use
  • Earned internal commendation for professionalism and reliability
Earlier Experience
Fleet Dispatch Specialist — Private Industrial Carrier
2015 - 2018

Managed a 45-vehicle fleet serving manufacturing and heavy-equipment clients across Ohio.

Emergency Communications Dispatcher — Fire & EMS Services
2008 - 2012

Processed multi-line 911 calls, implemented dispatch protocols, and received the “Dispatcher of the Year” award for outstanding service.

Certifications & Training

  • Emergency Medical Dispatch Certification (EMD)
  • FEMA ICS-100 & ICS-200 Incident Command System Courses
  • CPR & First Responder Certified
  • DOT Fleet Compliance Training
  • Advanced CAD & Radio Systems Operations

Technical Proficiencies

Software: Spillman CAD, Tiburon, Samsara Fleet, Verizon Connect, Microsoft Office Suite, Excel Pivot Reports

Hardware: Multi-channel radio systems, AVL tracking devices, dispatch consoles

Tools: Zendesk, SharePoint, Outlook Exchange, Nextel Push-to-Talk

Professional Recognition

“Christine brings unmatched professionalism and accuracy to every call. Her leadership has elevated our entire operations team.”

Shift Supervisor, Ohio Turnpike Dispatch Center

“A steady hand under pressure — Christine’s calm tone and clear communication have saved lives.”

Former Fire Chief, City of North Royalton

Education

High School Diploma

ECOT Ohio, Columbus, OH • June 2004

Affiliations

  • Association of Public-Safety Communications Officials (APCO International)
  • National Emergency Number Association (NENA)
  • Ohio Dispatcher Network (O-Dispatch)

Community

  • Volunteer support liaison for local Fire Department Open House Safety Day
  • Mentor to new dispatchers entering emergency-communications career pathways
  • Advocate for public awareness of emergency-response careers in Ohio

Personal Statement

“Every second counts in dispatching. Whether it’s a city crew repairing a main break or a paramedic saving a life, I believe in precision, empathy, and accountability in every decision I make.”

References available upon request.

Download Full Resume (PDF)

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