Professional Summary

Ohio's premier professional dispatcher with 15+ years of proven excellence across emergency services, municipal infrastructure, industrial transport, and commercial fleet operations. Recognized authority in dispatch coordination delivering operational excellence through precision communication, strategic resource management, and unwavering reliability.

Core Strengths
  • Emergency communications & crisis management
  • Multi-agency coordination & leadership
  • Fleet management & route optimization
  • Municipal operations support
  • 24/7 operational readiness
Key Achievements
  • 10,000+ emergency calls coordinated
  • 99.9% communications system uptime
  • 15% improvement in response times
  • Zero critical compliance violations
  • Award-winning performance record

Professional Experience

Fleet Dispatcher

Ports Petroleum Company, Inc. | Wooster, Ohio

November 2025 - Present
  • Dispatch petroleum tank-truck fleet for daily fuel deliveries across Ohio
  • Coordinate driver schedules, hours-of-service compliance, and load assignments
  • Monitor retail and commercial account inventory to prevent run-outs
  • Maintain real-time communication with drivers, terminals, and customer sites
  • Apply DOT and hazmat-transport compliance to every dispatch decision

Dispatcher

Ohio Turnpike and Infrastructure Commission | Ohio

July 2024 - March 2025
  • Dispatched maintenance, traffic, and incident-response personnel along the Ohio Turnpike corridor
  • Coordinated with State Highway Patrol, EMS, fire, and tow operators on roadway incidents
  • Monitored traffic-management systems and relayed real-time roadway conditions to field crews
  • Maintained accurate logs of incidents, response times, and unit assignments
  • Operated multi-channel radio and CAD systems in a 24/7 control-center environment

Senior Dispatch Coordinator

Emergency Services & Municipal Operations | Ohio

2018 - 2025
  • Led 24/7 emergency dispatch operations serving multiple jurisdictions
  • Coordinated multi-agency emergency response efforts with zero critical errors
  • Implemented communication protocols reducing response times by 15%
  • Mentored team of 8+ dispatchers in emergency procedures and best practices
  • Maintained 99.9% uptime for critical communications infrastructure

Fleet Dispatch Specialist

Industrial Transport & Logistics | Ohio

2015 - 2018
  • Managed daily operations for commercial fleet of 45+ vehicles
  • Reduced fuel costs by 12% through strategic route optimization
  • Achieved 98% on-time delivery rate across 5,000+ annual shipments
  • Implemented GPS tracking system improving fleet visibility and efficiency
  • Maintained zero DOT violations through meticulous compliance management

Municipal Operations Dispatcher

Public Works & Utilities | Ohio Municipality

2012 - 2015
  • Coordinated dispatch for 30+ municipal vehicles and equipment units
  • Reduced infrastructure downtime by 25% through emergency response management
  • Developed scheduling system improving crew utilization and project completion
  • Served as primary liaison between public works department and residents
  • Maintained comprehensive records supporting municipal reporting initiatives

Emergency Communications Dispatcher

Fire & EMS Services | Ohio

2008 - 2012
  • Processed 3,000+ emergency calls annually with exceptional accuracy
  • Maintained composure during high-stress multi-casualty incidents
  • Earned "Dispatcher of the Year" recognition for outstanding performance
  • Completed advanced training in emergency medical dispatch protocols
  • Built expertise in CAD systems and multi-line communications

Skills & Competencies

Communication Systems
Multi-line Phone Systems Radio Communications CAD Software Emergency Protocols Crisis Management Inter-Agency Coordination
Fleet & Logistics
Fleet Management GPS Tracking Systems Route Optimization DOT Compliance Driver Coordination Logistics Planning
Technical Systems
Microsoft Office Suite Database Management Dispatch Software Documentation Systems Reporting Tools Communication Platforms
Leadership & Operations
Team Leadership Training & Mentoring Protocol Development Process Improvement Resource Management Quality Assurance

Certifications & Training

  • Emergency Dispatch Protocols
  • Crisis Communications Management
  • Fleet Management Systems
  • Logistics Coordination Specialist
  • Multi-Line Communications
  • Safety & Compliance Standards

Professional Recognition

Dispatcher of the Year

Emergency Services

Excellence in Operations

Industrial Transport

Team Leadership Award

Multiple Organizations

  • Emergency Dispatch Protocols
  • Crisis Communications Management
  • Fleet Management Systems
  • Logistics Coordination Specialist
  • Multi-Line Communications
  • Safety & Compliance Standards

Professional Recognition

Dispatcher of the Year

Emergency Services

Excellence in Operations

Industrial Transport

Team Leadership Award

Multiple Organizations

Download Full Resume (PDF)

Ready to Discuss Your Dispatch Needs?

Connect with Christine to explore how her expertise can enhance your operations.

Contact Christine Today